We've all been there, environments that seem to be a never-ending force fed buffet of P1 incidents,  war-rooms, project crisis, screamin

When performing any design work, it's very easy to get lost amid the myriad of conflicting requirements, constraints, and best-practices

So you've decided to pursue SD-WAN for your network, which can make sense for many clients, given the rich feature-sets offered that add

Network Services Outsourcing is an extremely complex undertaking, fraught with risk.  However, success can be achieved with the right planni

IT Service Management (ITSM)  Operations Activities such as Request Fulfillment, Event Management, Incident Management and Problem Managemen

The outsourcing of network services can have a positive or negative impact on key resources. These key resources are critical to ensure accu

Some roles are best suited for in-sourcing. Your level 1 and 2 Technician and Engineer roles can readily be replaced with outsourced resourc

During the bid cycle, your outsource partner will perform discovery tasks, with the goal of gathering data to support the solution & pri

I've supported many outsourcing engagements, from the bid cycle through transition and transformation.  Challenges are common during suc