Crisis: The new norm & breaking the cycle.We've all been there, environments that seem to be a never-ending force fed buffet of P1 incidents, war-rooms, project crisis, screamin
Video Conferencing: Lessons learned the hard way.This is not Hollywood. The user experience is not going to be like IMAX, BlueRay or DVD. Set user expectations as low as possible and be s
Purpose: A simple approach that drives clarity.When performing any design work, it's very easy to get lost amid the myriad of conflicting requirements, constraints, and best-practices